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(03) 9210 0400

At Best Buys Online, we always strive to offer you the lowest shipping prices possible.

On each product page, we provide an online instant shipping quote with multiple options of shipping. To learn about our rates, please try our free instant online shipping calculator and you’ll get an immediate response - a shipping quote that is budget-friendly.

DETAILS FOR HASSLE-FREE DELIVERY

  • PLEASE NOTE: Some items cannot be lifted by hands. If the item is heavier than 50kg, a forklift will be required to unload at the destination. If customers don’t have means to unload, you may be required to pick it up from a designated courier depot, OR pay an extra fee for the tailgate to unload the item when delivering to your nominated address. Please send us a message or call us to arrange.
  • PO BOXES:  NO parcels above 22 kg and/or longer than 1 meter can be sent to a PO Box. Signature is required. Goods are shipped once payment is received in full. We strongly advise all customers that they provide a delivery address where someone is available to sign for the goods during business hours.
  • FREE SHIPPING PROMOTION: During our promotions of "free shipping", this only applies to customers in capital cities. Free Shipping does not apply to regional areas. We can send the item to the nearest freight depot, and we will charge you the difference in freight cost to the capital city and your pick-up location. Please call us on (03) 9210 0400 for further information.
  • SHIPPING:

    • SHIPPING TIME: Under normal situations, delivery time will take 5 to 10 working days after dispatch depending on your location. Remote areas may require longer delivery time. All courier companies will attempt delivery of your goods once. If no one is home when delivery is being attempted, a note will be left in you letter box. A re-delivery will incur extra charges. All second deliveries need to be directly organised with the courier company and paid for before goods are delivered. Once in the hands of the couriers, freight times are outside of our control. However all tracking details are forwarded via email upon dispatch and customers are welcome to contact the relevant freight company, or we are happy to attend to any queries you may have.
    • TRACKING: You will be able to trace the delivery online with a unique tracking number. As we have no control over goods once they depart our premises, we can request but cannot guarantee that the courier will contact you prior to delivery. However, all tracking details are forwarded via email upon despatch and customers are welcome to contact the relevant freight company, or we are happy to attend to any queries you may have. A signature is required for all deliveries.
    • COMBINED POSTAGE: Contact us for freight cost. In order to benefit from combined shipping, please make payment for the combined purchase at the same time.

    Methods of payment we accept:

    • Direct Deposit, Bank transfer and all major Credit cards or Paypal.