DELIVERY

At Best Buys Online, we always strive to offer you the lowest shipping prices possible.

On each product page, we provide an online instant shipping quote with multiple options of shipping to your commercial address (for ex: business, farm, workshop) or your house and with or without tailgate.

To learn about our rates, please try our free instant online shipping calculator and you’ll get an immediate response - a shipping quote that is budget-friendly.

PLEASE NOTE:

PO BOXES : NO parcels above 22kg and/or longer than 1meter can be sent to a PO Box. Signature is required.

1. Goods are shipped once payment is received in full. We strongly advise all customers that they provide a delivery address where someone is available to sign for the goods during business hours. Sometimes, a forklift will be required to unload at the destination. If customers don’t have means to unload, you may be required to pick it up from a designated courier depot, OR pay an extra fee for the tailgate to unload the item when delivering to your nominated address. Please send us a message or call us (03) 9210 0400 to arrange.

2. All courier companies will attempt delivery of your goods once. If no one is home when delivery is being attempted, a note will be left. A re-delivery will incur extra charges. All second deliveries need to be directly organised with the courier company and paid for before goods are delivered.

3. Once in the hands of the couriers, freight times are outside of our control. However all tracking details are forwarded via email upon dispatch and customers are welcome to contact the relevant freight company, or we are happy to attend to any queries you may have.

4. FREE SHIPPING PROMOTION: This only applies to customers in capital cities. Free Shipping does not apply to regional areas. We can send the item to the nearest freight depot, and we will charge you the difference in freight cost to the capital city and your pick-up location. Please call us on (03) 9210 0400 for further information.

PICK-UP OPTION (No Handling Fee applies)

This option allows you to pick up your order from our Melbourne warehouse at no added cost.

Bookings are essential. Collection available at U5/25 Jersey Rd, Bayswater, Vic 3153.

Once your order has been placed, we will contact to let you know when your order will be available for pickup. (Our operating hours are between 8AM to 5PM Monday to Friday and 9am-3pm on Saturday).